Managed IT
IT that keeps working, looked after by someone who knows it.
Help desk, Microsoft 365, devices, networks, and backups, all managed by a senior engineer who documents everything and plans ahead with you.
What's included.
The exact scope is written into your service agreement, so there is no question about what is covered.
Support
Your staff get help from people who know your setup. Requests are tracked, and you can see what was done and why.
- Help desk support for your staff
- Remote support, with on-site visits in the Colorado Springs area when needed
- Consistent onboarding and offboarding for staff
Administration
The routine work that keeps everything reliable, done on a schedule rather than when something breaks.
- Microsoft 365 and Entra ID administration
- Device setup, updates, and patching
- Network, Wi-Fi, and firewall administration
- Vendor, license, and warranty management
Reliability
Problems found early, and recovery that has been planned for.
- Proactive monitoring of devices, servers, and network equipment
- Backup management
- Documentation of your environment that you own
Direction
Regular time to look ahead instead of only reacting.
- Reviews in plain language
- A technology roadmap and budget plan
- Independent advice on vendors and platforms
A good fit if…
- You have between a handful and a few hundred staff, and no full-time IT person, or one who needs backup.
- You run on Microsoft 365 and want it configured properly rather than left on defaults.
- Your current provider is reactive, hard to reach, or can't explain what they've done.
- You need IT that will stand up to a client's security questionnaire or a cyber-insurance renewal.
Getting started.
Every new client follows the same four steps, scaled to the size of the environment.
Assess
Inventory of users, devices, accounts, and systems, and a review of the risks that matter most.
Stabilize
Urgent issues fixed, backups verified, stale access removed, and admin credentials secured.
Secure
Baseline controls rolled out: multi-factor authentication, endpoint protection, and Microsoft 365 hardening.
Operate
Ongoing support, monitoring, and maintenance, with regular reporting and planning.
Questions.
Managed IT pairs with Managed Security, which adds detection, response, and security reporting.See Managed Security.
How is Managed IT priced?
You get a written proposal after an assessment, based on what your environment actually needs. Projects outside the agreement are quoted separately before any work starts.
Do you work on site?
Most support is delivered remotely. On-site visits in the Colorado Springs area are arranged when they help. Clients elsewhere in the US are supported remotely.
Can you work alongside our internal IT person?
Yes. Your staff can handle day-to-day needs, while Syladon provides senior depth and cover.
What happens to our data and documentation if we leave?
It is yours. Documentation and configurations are handed over in an orderly way, and admin access is removed at the end of the agreement.
Find out what your environment needs.
An assessment gives you a plain-language read on your systems and a written proposal, whether or not you go ahead.